Aim

User Story Mapping (USM) is a visual exercise that aims to support product managers, and their development teams define the work that will create the most delightful user experience. It is used to improve teams’ understanding of their customers and to prioritise work. In user story mapping, teams create a dynamic outline of a representative user’s interactions with the product, evaluate which steps have the most benefit for the user, and prioritise what should be built next. For agile organisations, it provides an alternative to building a flat list of backlog items or working from lengthy requirements documents.